Purchases made from our company, regardless of whether they are through the internet, via telephone, fax or mail-in order are subject to the following conditions.
Cancellations and Order changes
If you feel that you made a mistake during ordering, please contact us at email@example.com as soon as possible. All of our customer service is run from the United States and in a lot of cases it may be too late to change your order because of the time zone difference. If you are too late in contacting us, please refuse the package and we will gladly give you a refund or send you the appropriate item if we have it in stock. Unfortunately, we are unable to refund the original shipping cost, but we can send you a replacement free of charge if we receive the original mistake item back. We reserve the right to refuse this service at any time.
Regarding International Purchases
We ship worldwide from our Barnstaple, Devon distribution center in England. We can ship to other countries outside the EU and UK, but please be aware you may be charged customs import duties, taxes, or handling fees. These are the responsibility of the customer to pay and cannot be reimbursed by XDress. Packages that are returned marked RTS (Return To Sender) due to refusing delivery or not paying customs fees will be charged a 10% restocking fee plus postage costs incurred.
Shipping times vary considerably from country to country, depending on the local delivery service. Typically, most packages sent by regular airmail are received within 1-3 weeks.
Please be aware that when customs clearance procedures occur, delays can be caused beyond our original delivery estimates.
Option to Order from USA site
If you wish to view our USA site from UK/Europe, please click the link at the bottom of the site that says "Shop On XDress USA". Please note the two sites have slightly different selections of products depending on what is available in the US vs UK warehouses at any given time.
Please be aware that all orders place through the USA site are shipped from USA and you are likely to be charged VAT/customs taxes and collection fees upon import, there is no free shipping option on orders shipped from the USA, and delivery time is typically 1-2 weeks depending on customs operations. Therefore, we strongly recommend you order from the UK site.