Terms & Conditions

Purchases made from our company are subject to the following conditions.

Cancellations, Order Changes & Out of Stocks

Orders are processed by our fulfillment center as soon as they are received. We cannot cancel or modify an order once you receive an email or SMS confirmation. If any items are out of stock, we will automatically refund those items and ship the remainder of your order.

If you made an error on your order, please place a new order for the correct item and return the original item for a refund according to our Returns Policy (items must not be tried on).

International Purchases & Customs

We ship to the UK, Europe, and international destinations from our fulfillment center in Devon, England.

Important for European Union (EU) Customers: Following the EU Customs Reform, the previous €150 duty-free threshold has been eliminated. All commercial goods entering the EU are now subject to mandatory flat customs duties in addition to local VAT.

  • If you select standard postal shipping (Royal Mail / DHL Global Mail), these flat duties and any local carrier clearance fees are not collected at checkout and must be paid by the recipient to your local postal carrier prior to delivery.
  • If you select DHL Express, all applicable taxes and customs duties are fully calculated and prepaid at checkout.

Rest of the World (Outside UK/EU): Orders shipped outside of the UK and EU may be subject to local customs import duties, taxes, and handling fees levied by the destination country. UK VAT (20%) is automatically removed from these orders at checkout. These international charges are the sole responsibility of the customer.

Refused Deliveries: Packages returned to us as "Return to Sender" (RTS) due to a customer refusing delivery or failing to pay mandatory local customs/handling fees will be subject to a 20% restocking fee plus any return postage costs incurred by Body Aware.

Delivery Estimates: Shipping times vary by country and local delivery services. Please note that customs clearance procedures can occasionally cause transit delays beyond our original delivery estimates. We are not responsible for courier delays.

Ordering from the USA Site

Orders placed through our USA site ship directly from the United States. These shipments do not qualify for free shipping and may be subject to US-to-UK/EU import taxes and collection fees. We highly recommend customers in the UK and Europe place orders through our UK site.

Trademarks & Intellectual Property

XDress Inc. retains all rights regarding trademarks, trade names, logos, and images. Any unauthorized use of XDress Inc.'s intellectual property, marks, or confusingly similar names is strictly prohibited and will be enforced to the full extent of the law. This includes the unauthorized use of our brand names in meta tags or hidden text for search engine optimization.

For any questions regarding these terms, please contact us at all@xdress.co.uk.

In addition, you agree to our Messaging Terms and Messaging Privacy Policy.