Purchases made from our company, regardless of whether they are through the internet, via telephone, fax or mail-in order are subject to the following conditions.
Cancellations and Order Changes
Orders are processed by our third party fulfillment centre on receipt, so it is not possible to cancel or change your order once it has entered the processing stream which occurs when you receive an email or SMS confirmation of the order.
If you made a mistake on your order you can place another order for the item you wanted instead, and then, when you receive the original order, you can return it for a refund according to our Returns Policy as long as the item(s) are not tried on.
Regarding International Purchases
We ship worldwide from our Barnstaple, Devon distribution center in England. We can ship to other countries outside the EU and UK, but please be aware you may be charged customs import duties, taxes, or handling fees. These are the responsibility of the customer to pay and cannot be reimbursed by XDress. Packages that are returned marked RTS (Return To Sender) due to refusing delivery or not paying customs fees will be charged a 10% restocking fee plus postage costs incurred.
Shipping times vary considerably from country to country, depending on the local delivery service. Typically, most packages sent by regular airmail are received within 1-3 weeks.
Please be aware that when customs clearance procedures occur, delays can be caused beyond our original delivery estimates.
Option to Order from USA site
If you wish to view our USA site from UK/Europe, please click the link at the bottom of the site that says "Shop On XDress USA". Please note the two sites have slightly different selections of products depending on what is available in the US vs UK warehouses at any given time.
Please be aware that all orders place through the USA site are shipped from USA and you are likely to be charged VAT/customs taxes and collection fees upon import, there is no free shipping option on orders shipped from the USA, and delivery time is typically 1-2 weeks depending on customs operations. Therefore, we strongly recommend you order from the UK site.
- XDress Inc. retains all rights regarding trademarks, trade names, logos and images. These are registered and/or common law trademarks of XDress Inc. Any use of XDress Inc's images or marks without written permission is strictly prohibited, and XDress Inc will aggressively enforce its intellectual property rights to the full extent of the law. This includes uses of names that could cause confusion by their similarity to "XDress".
- XDress Inc will not tolerate trademark infringement by use of our trademarks or names in meta tags and/or hidden text for the purposes of gaining higher rankings from search engines.
- If you have questions you can contact us at firstname.lastname@example.org.