FAQs

All orders are sent in discreet plain mailing envelopes or boxes with your name and address label affixed to the front. Our company name does not appear in full on the outside of packages sent by mail. The sender on the return address reads “BA” only. There is no other indication at all as to what is in your package. Additionally your credit card statement will show the charge is from "XD-UK".

You will receive an email from us confirming that your order has been shipped and will provide you with any available tracking information based on which shipping service you selected during checkout. If you did not receive these emails please check your spam or junk mail folder before contacting us. You have the option to enter your mobile number at checkout where you can receive SMS messages to track the progress of your order.

As all manufacturers have different sizing standards, you may not be the same size in our products as you are in another company's clothing. Please see our size chart which can be viewed on each product page for proper sizing of an item. For tank tops and bodysuits, we suggest determining the size by your chest measurement. For all other items, you should use your waist measurement.  Our styles tend to follow European standards, where items are designed to be low on the waist and figure hugging. If you are more comfortable with a looser fit, you may prefer to order a size up.

Orders are processed by our third party fulfillment centre on receipt, so it is not possible to cancel or change your order once it has entered the processing stream which occurs when you receive an email or SMS confirmation of the order.

In the rare cases we are able to pull an order before mail collection, we charge a 5% fee to cover the credit card processing charges that we incur for the original order and then again for the refund.

If you made a mistake on your order you can place another order for the item(s) you wanted instead, and then, when you receive the original order, you can return it for a refund according to our Returns Policy.

We field these types of questions very frequently and unfortunately the answer is very nuanced and there are several different factors that determine the answers.  First, we do not manufacture our own fabrics and so we are not always able to find fabrics that we have used in the past to make the same product. Likewise we can’t always find fabrics in a variety of colors.  Second, if an item did not sell very well, we usually do not make more of the style and instead reserve this space for new items. Third, variety is the spice of life.  Although there are some products that we have restocked for years after their inception and will continue to carry indefinitely. We have always prided ourselves on our constantly changing lineup of silhouettes and materials.  Fashion is a very fluid artform that is frequently reinvigorated with new styles and motifs that are a product of their time.  If there is a piece from our site that you haven’t seen in years, chances are we have moved on to bigger and better things.

Although we have some items that have a matching top or bottom, we usually never sell them in a combined set because some customers prefer to order different sizes in the bottom/top or simply don’t want one or the other.  We will sometimes depict the matching items in our product photography to help upsell these products, this does not mean we sell them together.  Please read product titles and descriptions carefully before ordering because we clearly state what item you are purchasing when ordering from a product’s page.

Unfortunately, we do not currently back order or reserve items for purchase.  Our items are often of a limited quality and so to keep things fair, our customer purchasing policy has always been first come, first served.  Our regular customers know that we announce new products as they come out through our newsletter emails and subscribing to our newsletter is the best way to find out when a product is initially launched or back in stock.

Though our business did begin as a mail order company, we no longer use catalogs as a form of marketing.  

We only accept orders paid by credit card or PayPal.

To UK addresses we offer Free Royal Mail Trackable 2 day shipping for orders of £50+. For UK orders under £50 the flat rate 2-day shipping  is £3.50.  Other faster shipping options are shown at checkout.

We can't give product restock dates as it's always subject to change. It depends on so many variables beyond our control. To be the first to find out about restocked items and the launch of new products, subscribe to our newsletter and follow us on our social media pages.

We have the option of including photos in reviews. If you would like to add a photo of yourself wearing  Xdress lingerie in a review, we have a couple of requirements. 1. Not X rated as these cannot be published! 2. Posed in good lighting (see our professional models' poses for inspiration!).

We recommend using the self timer against a plain background or at an interesting location, preferably in daylight or try using flash. We would love for the site to become a repository of quality photos of our underwear being worn by all body types. Let's up our game and try and take photos we can be proud of! If we get what we judge to be exceptionally good photos, we will reward the sender with a gift voucher for Xdress lingerie.

We have a blog on taking quality selfies here: Take Your Best Selfie in Xdress Lingerie

We reserve the right to not publish photos not meeting these guidelines. By submitting a photo, you consent to its publication on Xdress websites and on Xdress social media.

We design the majority of our garments in-house specifically for the male physique. We do offer a few carefully sourced gender-neutral items that we have tested on fit models, and these can be identified by an item code that begins with the letter X. All other codes are XDress exclusive designs, made just for men.

If you wish to order from our USA site from UK/Europe, please click the USA Site Link at the bottom of this web site.

Please be aware that all orders placed on the USA site are shipped from USA. Because of this you are likely to be charged VAT/customs taxes plus collection fees on import.  The delivery time on USA orders to Europe are also a lot longer, typically taking at least 2 weeks with no free shipping option available.