COVID-19 INFORMATION - Shipping delays January 2021 Lockdown
Royal Mail is no longer offering guarantees on delivery times due to unpredictable staff shortage that occur when staff at delivery offices have had to self-quarantine due to the coronavirus. As a result we are not able to offer refunds on shipping when goods arrive later than expected.
We are still open for business. Our Warehouse Manager has advised that due to the closure of schools in the local area and with the vulnerable having to shield once again, this has meant we are a few staff members down.
This has affected order processing in the short term with orders potentially being processed the next working day. We are working as hard as we can to combat the ever changing situation, and will keep you informed here if the situation changes.
We try to ship orders received by noon the same day (Monday to Friday, holidays excepted). However staff shortages due to the Covid-19 pandemic often result in orders going out the following working day, so orders received late Friday and over the weekend may not go out until Tuesday. The next day courier service relates to the day the order is shipped, so if an order is placed at the weekend it will generally be received by Wednesday at the latest. A next day order placed on Tuesday for example, will generally be received by Thursday at the latest. During the latest lockdown (5 January 2021 onwards), all delivery services are stressed, so we hope you will be understanding if your order takes a little longer than normal to arrive.
We use discreet packaging on all orders we ship.
To UK addresses we offer Free Royal Mail tracked 2-3 day shipping for orders of £50 and over. You can upgrade to Royal Mail First class tracked mail for £2.50. We also offer a £9 next day (from shipping date, not date order placed) courier service for next day Monday to Friday delivery (not Saturdays).
For UK orders under £50 the flat rate tracked 2-day shipping is £3.50. At checkout you will also see an option for first class tracked shipping for £4.50, or next day courier delivery (Monday to Friday) at £9.
At checkout you can opt to enter your mobile phone number to receive SMS text messages to track the progress of your order, in addition to email notifications.
In addition we offer Hub-box click and collect delivery (find your UK location: https://www.hub-box.com/locations/).
To Europe address, we offer flat rate shipping starting at £4.50 or £6 depending on which delivery service you prefer.
To the rest of the world, flat rate tracked shipping is available at £10.