Returns and Exchanges

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NEW UPDATE - COVID19 Coronavirus

Due to the recent outbreak of Coronavirus, we are modifying our return procedures.  Your health and the health of our staff is our absolute priority and we want to reassure you that we are doing everything in our power to sanitize our workplace and to ensure you can continue to receive goods from us safely.  

If you wish to return any items, you must contact us by email or through the Message system before sending anything back to us, and we will work with you to find the best solution.  We cannot accept unauthorized returns due to the possible risk of infection to our staff from opening a package that may contain worn underwear.  We appreciate your understanding, and together we will pull through.

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Underwear is an intimate item of clothing worn next to the skin. For hygienic reasons, it cannot be resold once it has been tried on; as such, most lingerie and underwear stores will not usually accept returns of undergarments. We, however, do not want customers to end up with something that does not fit, so we are prepared to process an exchange for a different size.

Return Process

Please first contact us at all@xdress.co.uk regarding your sizing issue so that we may assist in the process as well as prepare for your return. Doing this will help expedite your return/exchange. While it is not mandatory that you contact us first it goes a long way to ensure a smooth returns/exchange process.

Please send the item(s) in question back within 7 days of receipt in the same condition and packaging as received, with a note verifying which size you would like in exchange. You will need to pay for the return’s postage, but we will pay for the replacement items to be mailed back to you. If sending a large value package, we recommend sending insured mail. If sending from outside the UK, please be sure to write "returned clothing" on any customs forms.

If the size is unavailable, you will be given a refund. Unfortunately, we cannot accept returns for a refund or exchange for different style items.

Our Returns Processing Address:

XDress Inc.

Carrier Direct

Westacott Road

Barnstaple

North Devon, EX32 8AW

United Kingdom

Defective Items

If you feel you have received a defective item, please email us at all@xdress.co.uk. In your email please reply with your name, order number, details of the defect, and some pictures of the defective item if you can.

Sale Items

Unfortunately, we cannot accept items that are purchased from our outlet section or items that are on sale for return.

Shortages or Incorrect Item Received.

If you believe an item has been sent incorrectly or is missing from your package, please let us know immediately (and no later than 7 days after receipt of package).

A Note on Frequent Returns and Chargebacks:

Though we are flexible with returns, there is a point where we will not be able to accept them when/if a pattern of frequent abuse of returns is recognized by our staff. XDress reserves the right to impose a 15% restocking fee on any returns that we receive. XDress also reserves the right to no longer accept returns from customers who abuse our return policy, and also to stop taking orders from customers who make frequent credit card chargebacks..